Shipping Policy

Thank you for choosing our store! We are committed to ensuring your orders are processed and delivered as efficiently as possible.

Order Processing Time

• Regular Products: All orders are processed within 48 hours (2 business days) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

• Customized Products: For personalized or custom-made items, processing may take up to 3 business days before shipment.

Shipping Methods & Delivery Time
We currently offer two shipping options to serve you better:

1. Direct Air Mail: Suitable for lightweight orders and first-time purchases.

   • Delivery Time: 7–15 business days

2. Overseas Warehouse Fulfillment: For faster delivery of popular products.

   • Delivery Time: 3–7 business days

Note: Shipping times are estimates and may vary depending on customs clearance, seasonal demand, or logistics provider delays.

Shipping Costs
Shipping fees are calculated based on product weight, destination, and selected shipping method. The final shipping cost will be displayed at checkout.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your package’s delivery status.

International Orders
We ship worldwide, with a focus on the U.S. and European markets. Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

Delays & Contact
While we strive to meet all delivery estimates, unexpected situations may occasionally cause delays. If your order is significantly overdue, please contact us via:

• Email: janus@natureheals.vip

• WhatsApp: +86 15911551860

• Tiktok: Janus

We appreciate your understanding and support!